At MIA Shoes, we strive to ensure your complete satisfaction with every purchase. If you are not fully satisfied with your order, please review our return policy below:

Extended Holiday Returns:
To make gifting easier, we’re extending our return window for the holidays. All MIA Shoes orders placed from November 20th, 2026 through December 31, 2026 may be returned through January 31, 2027.

1. Return Window: Items must be returned within 30 days of the delivery date. We cannot accept returns for items ordered more than 30 days ago. All returned items must be unworn, in their original condition, and with all original tags and packaging intact.
2. Return Fee: We offer you the option to unlock free return shipping later for the eligible items in your order by paying a small returns fee at the time of purchase. If you choose to pay this fee during purchase, there is no additional charge for shipping your item(s) back to us. If you choose not to pay this fee during your purchase, you may be subject to a higher shipping/handling fee later at the rates that we require on the date you ship your item(s) back to us for a return. Shipping charges are not refundable. 
3. Final Sale Items: FINAL SALE items are not eligible for return or exchange. Please ensure that you review the product details carefully before making a purchase.
4. Incorrect Item Shipped: If there is an item in your order that was sent incorrectly, please email info@miashoes.com.
5. Return Process: We use Happy Returns for our return portal. You will need your order number and postal zip code or email to begin the process.
6. CLICK HERE to start your return.
7. Refunds: Once we receive and inspect your returned item(s), we will process your refund. Please note that it may take several business days for the refund to appear on your original payment method.
8. Manufacturer Defects: MIA Shoes guarantees against manufacturer's defects for up to 90 days. Normal wear and tear does not qualify. If you believe your item has a defect, please contact us immediately for assistance. To receive a refund, the shoe(s) must be returned back for further inspection. 
9. Purchase Origin: Only merchandise purchased through miashoes.com will be accepted for a refund. MIA Shoes purchased from other retailers, including department stores, must be returned to the store it was originally purchased from and is subject to the policies of the originating retailer.
10. International Returns: Return shipping costs for orders outside the domestic United States are the responsibility of the customer.
11. Shipping Disclaimer: Please note that we are not responsible for any delays caused by FedEx, as weather and other factors could affect delivery times.

For any questions or concerns regarding our return policy, please do not hesitate to contact us at info@miashoes.com. Your satisfaction is our priority, and we are here to assist you with any issues you may encounter.