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RETURNS / EXCHANGES / DISCOUNT

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MIA SHOES RETURNS / EXCHANGES INFORMATION


RETURN POLICY:


  • If you are not completely satisfied with your purchase, you can return your order for a full refund ‑ if returned within 30 days of the purchase date.
  • Items returned after 30 days of purchase date will be subject to an $8 restocking fee.
  • No returns will be accepted on any item returned after 45 days of the purchase date.
  • All returns must be unworn, in new condition and in their original shoe box.
  • Upon receipt of your return (which takes 5-10 business days) your refund will be applied to your account within 2-3 business days. 
  • Refunds may take 1-2 billing cycles to appear on your credit statement.
  • Only merchandise purchased through miashoes.com will be accepted for a refund or exchange.
  • Final Sale items may not be returned.

 

Can I make a return/ exchange without my return form?

If you do not have the original packing slip/ return form, please contact customer service at info@miashoes.com to receive form via email. The return form must be included in with merchandise being returned/ exchanged.

 

Do I have to pay for shipping if I would like to make a return/ exchange?

  • If you are not completely satisfied with your purchase, you can return your order for a full refund ‑ if returned within 30 days of the purchase date.
  • Items returned after 30 days of purchase date will be subject to an $8 restocking fee.
  • Exchange items under $50 will be charged an additional $6.00 re-shipping fee.
  • A shipping fee of $8 will be deducted from any exchanges that are returned for refund.


How long will my return take to process? 

  • Upon receipt of your return (which takes 5-10 business days) your refund will be applied to your account within 2-3 business days. 
  • Refunds may take 1-2 billing cycles to appear on your credit statement.
 

What if an item I bought goes on sale, can I get a credit for the price difference?

A credit will be issued for the differance between the purchased price of the original item and the sale price of the same item within 7 days of purchase. 

 

EXCHANGES


  • When sending back merchandise for exchange, please make sure to check the MIA Shoes website for availability and then fill out the exchange section on the bottom portion of the return form.
  • Exchange items under $50 will be charged an additional $6.00 re-shipping fee.
  • Exchanges will be shipped within 2-3 days upon return of the original purchase.
  • A maximum of 2 exchanges will be accommodated. After that they will be credited as a refund.
  • Exchange refunds will be processed within 2-3 days upon return of the exchange purchase.
  • A shipping fee of $8 will be deducted from any exchanges that are returned for refund.
  •  

PLEASE SEE BELOW FOR RETURNS/EXCHANGES INSTRUCTIONS:

  • Fill out the return form attached to your packing slip (Please specify reason for return).
  • Tear off return form to include with your return. 
  • Attach the return label to the outside of the original box.
  • Call UPS at 1-800-742-5877, or go to www.ups.com to arrange a pickup from your location.

DISCOUNT POLICY

Coupon Code discounts can only be applied to regular priced items and may not be used on sale items.

 

If you need further assistance with your return, please contact:  

EMAILINFO@MIASHOES.COM 
 

SEND RETURNS TO: 

MIA Shoes Inc.
C/O WEB STORE RETURNS
9985 NW 19 STREET
MIAMI, FL 33172

*All policies are subject to change

 
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