MIA Shoes, Welcome to MIAshoes.com

Frequently Asked Questions

Online Returns and Exchanges

Q: Where can I find your return policy? A: The returns policy information can be found at our website in the INFO page and on the return form enclosed with your order. Q: What is your return policy? A: ONLINE RETURN POLICY If at any time you are unsatisfied with a product you have received from us, please note the following: • Unworn Merchandise may be returned within 30 days of receiving your order. • Only merchandise purchased through our online store will be accepted for a refund or exchange. • ALL Merchandise will be accepted for a refund, but the refund will be minus the cost of shipping. • When sending back merchandise for exchange, please make sure to check on our website for availability. • Returns take 2 to 4 weeks to process. • A credit to your account will take 1 to 2 billing cycles to appear on your credit card statement. Q: Can I make a return or an exchange without a receipt? A: Unfortunately returns or exchanges can only be done with a receipt

Sizing Problems

Q: I ordered my usual size, but it doesn’t fit. How do I go about exchanging it for a different size? A: Follow the instructions on the return form and make sure to check our website to make sure the shoe is available in the size you need. Otherwise, we will not be able to replace it. Q: I have ordered from MIA before and I always take a size 8.5. The last pair I received in an 8.5 was too big. Is there always an inconsistency in your sizing? A: Unfortunately you will discover that this is a common issue when buying shoes. Depending on country of origin and other factors such as the specific design of the shoe, these variations will occur. But, not to worry, if you need to exchange a regular priced item for a different size, please use the return form included with your order. We will ship the item at no cost to you.
Placing an order

Q: Help! I added a shoe to my shopping cart but I changed my mind and want something else! A: Change your mind as much as you want! You can mess with the contents of your cart as many times as you please before you go to the checkout. When you want to delete an item simply click on "modify contents of cart." Then go to the quantity number and replace the number 1 with a zero (0). Your cart will be emptied of that item and you can go back to shopping in style. Q: What methods of payment are accepted when ordering through Mia Shoes Online? A: You can use your Visa, MasterCard, American Express and Discover cards to shop online at miashoes.com.com. For any other methods that you are not sure of, feel free to call us toll free at 1-866-642-0809 Q: Help! My credit card got declined. What's up? A: There could be several reasons. The most common reason is that you used a billing address that doesn't match the billing address for your credit card that shows up on your monthly statements. If you put a different address in the billing address section then your card will be declined. Also re-check that your address is looking good, and that you didn't mis-type anything. Your card may also be declined because of your bank. Maybe they put a temporary hold on your card, or maybe you're just flat out of money. In this case you need to speak with your credit card company. Q: Whom can I email if I have a question about items charged to my account? A: If you have a question regarding credit card charges related to your online order please direct your e-mail to info@miashoes.com. Most inquiries take up to 3 business days to be processed. Q: How is sales tax on my online order calculated? A: Only residents in Florida will be charged a state sales tax. Q: Help! I am unsure whether my online order went through. or Help! I didn't get an e-mail confirmation on my online order. A: MAKE SURE TO GIVE YOUR CORRECT E-MAIL ADDRESS. If after you placed your online order, you were taken to a screen with a 4-digit order number, then your online order probably went through ok. Often people mis-type their e-mail address so it is impossible for us to send an online order confirmation. If you received an order number but not an e-mail confirmation then this might explain the problem. If you didn't receive an order number after placing your online order, AND you didn't receive an e-mail confirmation then there may have been a problem with your online order. Give us a call at (Toll Free) 1-866-642-0809 and we'll check it out for you. Also it's REALLY IMPORTANT to remember that sometimes verifying your online order can take a while, especially when the site is busy. You need to wait for the online order to be completely verified and receive back a 4-digit order number. If you keep re-submitting the online order before it is completely processed then your order will not go through correctly, or it could go through more than once. Q: How long will it take to receive my online order? A: Customers living in the U.S. and U.S. territories should receive online orders within 2 to 10 business days. Next Day Air, Second Day Air & Third Day Air are also available. Keep in mind that online orders received after 7:00 am EST won't get shipped until the next business day. This includes express shipping orders. Q: Um, hello.... I need my shoes! Where are they? A: Keep in mind that any order you place at Miashoes.com after 7:00 am EST won't get shipped until the next business day. This includes express shipping orders! If your online order isn't received within the allotted time please call us and we'll track it for you immediately. When you contact us (phone or e-mail) make sure to have your order number to help us find out where your package is hanging out. Q: How will I know if an item I ordered online is on backorder? A: Mia Shoes will notify you via email if any item you ordered online is on backorder. Q: Can I order from miashoes.com if I live outside the United States? A: Yes, we do ship internationally, however because of the large difference in customs duties and shipping charges from country to country, we ask that you call our online customer service line to place international orders: (Toll Free) 1-866-642-0809. Click here if you have questions regarding International shipping. info@miashoes.com Q: What about additional taxes, duties and shipping charges incurred with International shipping? A: You are responsible for all import taxes and duties associated with your international shipments. Q: What if I can't call toll free from the country I live in? A: Feel free to send e-mail to info@miashoes.com to place your order and they will advise you about the extra fees.